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❓ Frequently Asked Questions

1xbed FAQ – find answers to all your questions right here

Everything you need to know about betting, registration, deposits, withdrawals, and bonuses — all explained in plain English. Can't find what you're looking for? Our support team is always ready to help.

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To register at 1xbed, you'll need an active mobile number, an email address, and your full name. Your age is verified using your date of birth. Registration is completely free and takes just 2 minutes. For more details, Registration Page here.

No. Each person may only open One Account You can open one. If multiple accounts are found, all of them will be closed and the balances may be forfeited. Opening multiple accounts to take advantage of bonuses is strictly prohibited.

Your account is activated instantly upon OTP verification. The entire process typically takes between 30 seconds and 2 minutes.

on the Login Page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use the code to set a new password. The whole process takes under 2 minutes.

Some details such as your email address and mobile number can be updated in your profile settings. However, Name Change you will need to contact support with a valid ID.

To open an account at 1xbed, the minimum 18 years years of age. Providing a false age will result in account termination.

To delete your account, send an email to [email protected]. Make sure to withdraw any remaining balance before the deletion is processed. For responsible gaming, a self-exclusion option is also available.

No. Multiple accounts cannot be active simultaneously on the same device. You must log out of one account before logging into another.

Minimum deposit via bKash & Nagad ৳100 deposit applies. For Rocket it's ৳100 and for bank transfer it's ৳500. To claim the 100% welcome bonus on your first deposit, deposit ৳200 or more.

Deposit via bKash, Nagad & Rocket Instantly credited to your account. Bank transfers may take 1–3 business days. If it's been over 30 minutes, please contact support.

No. 1xbed does not charge any fees for deposits. However, your mobile banking provider may apply their own transaction charges.

Current deposit methods:
  • BKash (minimum ৳100)
  • Nagad (minimum ৳100)
  • Rocket/Dutch-Bangla (minimum ৳100)
  • Bank Transfer (minimum ৳500)
  • Crypto – USDT, BTC, ETH

Daily deposit limits vary by payment method. With bKash, you can deposit up to ৳30,000 per day and ৳1,00,000 per month. VIP members enjoy higher limits.

If a deposit fails, the amount is typically returned to the sender's account within 1–24 hours. If it hasn't been refunded, contact [email protected] with your transaction ID.

Steps to deposit via bKash:
  • Log in to 1xbed and go to the Deposit page
  • Enter the amount and select bKash
  • Send the payment to the displayed bKash number
  • Provide your User ID as the reference number.
  • Your balance will be credited within seconds

Yes. 1xbed's crypto deposit system is fully secure. USDT (TRC20/ERC20), BTC, and ETH are all supported. Make sure to copy the wallet address accurately. Balances are typically credited after 2–6 network confirmations.

Minimum deposit via bKash & Nagad ৳300 Withdrawals are available. The minimum for bank transfer is ৳1,000.

bKash/Nagad usually within 1–4 hours within the expected timeframe. VIP members receive priority processing. Bank transfers take 1–3 business days.

KYC verification may be required before your first large withdrawal or when you exceed a certain limit. Simply upload a photo of your national ID or passport to complete verification.

Bonuses cannot be withdrawn directly. Winnings from a bonus only become withdrawable after the rollover requirements are met. Each bonus's rollover conditions are listed on the Promotions page.

The reason for a rejection is usually sent by email. Common reasons include: incomplete KYC, unmet rollover requirements, or incorrect account details. Contact live chat for a faster resolution.

Standard members can withdraw up to ৳50,000 per day. VIP members enjoy higher limits. For more details, VIP Page here.

No. For security reasons, withdrawals can only be sent to an account registered in your own name. Requests to transfer funds to third-party accounts will be declined.

After Registration 100% Bonus on First Deposit Added automatically – no code required. Deposit ৳200 or more to receive your bonus. Maximum bonus: ৳10,000.

Rollover means you must place a specified amount in bets before withdrawing a bonus. Example: a 30x rollover on a ৳1,000 bonus requires ৳30,000 in total bets. Learn more On the Promotions page here.

Log in every day to earn your Daily Login Reward. Daily deposit bonuses and cashback offers are also available. Promotions Page Check back regularly.

Any unused bonus will be automatically cancelled upon expiry. Once a bonus is credited, you'll receive an in-account notification with details about its validity period.

Share your referral link or code with a friend. When they sign up and make their first deposit, both you and your friend will receive a bonus. You can find your referral code in your profile.

Bonuses can generally be used on all games, but some are restricted to specific categories (e.g. Sports only or Casino only). Always read the terms for each bonus.

Yes. The weekly cashback bonus is credited automatically every Monday. You'll receive a set percentage back based on your net losses from the previous week.

If you haven't received your bonus, reach out via live chat or email us at [email protected]. Issues are typically resolved within 24 hours.

Bet on 30+ sports including cricket, football, tennis, badminton, basketball, kabaddi, and volleyball. Special odds and offers are available for Bangladesh cricket matches.

With Live Betting, you can place bets in real time while the match is in progress. Odds update moment to moment. Watch the live stream and live stats, then strike at exactly the right moment.

The minimum bet is typically ৳10 onwards. Maximum bet limits vary by event and market, typically up to ৳1,00,000.

If a match is cancelled, the stake for that bet is automatically refunded. In a multi-bet, the cancelled event is removed and the remaining selections continue as normal.

Cash Out lets you lock in a guaranteed amount before the match ends. If things are going your way, take a partial profit – or cut your losses before it's too late.

Decimal (1.85), Fractional (4/5), and American (-125) – all three formats are supported. Choose your preferred format in your profile settings.

Add multiple events to your bet slip and select the "Multi-Bet" or "Parlay" option. If all events win, your payout is calculated by multiplying all the odds together.

Once a bet is confirmed, it generally cannot be changed or cancelled. However, you may exit a bet under specific conditions using the Cash Out option.

Yes. 1xbed secures your data with TLS 1.3 encryption. Passwords are stored in hashed format. Our Privacy Policy read.

Contact us immediately via live chat or at [email protected]. We will suspend the account instantly and launch an investigation. The account will be restored after identity verification.

Go to Profile → Security Settings → enable "Two-Factor Authentication". You'll receive an OTP on your mobile with every login, significantly improving your account security.

No, never. No 1xbed staff member or representative will ever ask for your password via email, SMS, or chat. If you receive such a message, treat it as phishing and report it to us immediately.

Yes. If a login is detected from a new device or an unusual location, an alert will be sent to your registered mobile number and email address. Make sure login alerts are enabled in your settings.

Yes. 1xbed is a licensed and regulated online betting platform. We operate in line with international standards and undergo regular third-party audits.

You're automatically enrolled in the VIP program as soon as you register. Every bet earns you points, and your VIP level advances as you accumulate them. VIP Page here.

You earn points on every bet you place — the more you wager, the more points you earn. You'll also earn points on bets made using deposit bonuses.

  • Higher Withdrawal Limits
  • Priority Withdrawal Processing
  • Dedicated Account Manager
  • Exclusive VIP Bonuses & Cashback
  • Access to Exclusive Tournaments
  • Special Birthday Gift

There are 5 VIP tiers in total: Silver, Gold, Platinum, Diamond, and Royal. Benefits increase at every level.

VIP points can be redeemed for bonus credits, free bets, and special rewards. Visit the Points Store to browse available rewards.

If your account is inactive for a certain period, your tier may be reassessed. However, once you reach Royal status, your benefits become permanent.

  • Clear your browser cache and cookies
  • Use the latest version of Chrome or Firefox
  • Try turning off your VPN
  • Switch between mobile data and Wi-Fi
  • If you have an issue, let support know.

Best experienced on the latest versions of Google Chrome, Mozilla Firefox, and Microsoft Edge. Safari works well too.

No. Live streaming works directly in your browser — no separate software needed. You can access the live stream as long as you have an active balance or open bet.

1xbed's mobile-optimized website works just like an app on your smartphone. Add a shortcut to your home screen from your browser for quick access.

Refresh the page. Bets placed on your betting slip will be saved. Check your internet connection. If the problem persists, contact support.

  • Please verify that the number is correct
  • Please wait 1–2 minutes
  • Click "Resend"
  • Turn on your mobile data and try again.
  • If you're having trouble, try registering with your email instead.
Why 1xbed is the top choice for Bangladeshis
Here's why millions of Bangladeshis trust 1xbed every day
⚡
Get started in just 2 minutes

From registration to your first bet in just 2 minutes — no complicated steps, just a simple, easy-to-use interface.

Fastest Registration
💳
Easy Payments via bKash/Nagad

All major payment methods in Bangladesh are supported. Both deposits and withdrawals are quick and straightforward.

Zero Fees
🎁
Best Bonus Offers

100% Welcome Bonus, Daily Rewards, and weekly cashback — there's always something to claim every day.

Daily Bonus
🏏
Special odds on Bangladesh cricket

Enjoy competitive odds and exclusive promotional offers on every Bangladesh cricket match.

Live Betting
🔒
Safe & Trusted

TLS 1.3 encryption, a licensed platform, and regular security audits keep your funds protected.

Licensed
🐟
Fish Games & Casino

Popular fish games, slots, Live Casino – all the entertainment you need, on one platform. Feeling bored? Just switch games.

1,000+ Games
Didn't find your answer? Get in touch with us
Our support team is here for you 24/7, every day of the week
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Live Chat

For the fastest resolution, use Live Chat. Average response time is 2 minutes.

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Email Support

For more complex issues, email us at [email protected]. You'll receive a response within 3 hours.

Reply within 3 hours
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Ticket System

Log in to your account and open a support ticket. Track all communications and updates in one place.

Trackable
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Help Centre

Registration, deposit & betting guide — step-by-step instructions in Bengali.

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About 1xbed FAQ

This 1xbed FAQ page is designed to answer common questions from our Bangladeshi members. From registration and Sports Betting to bonuses, deposits, withdrawals, and security – everything is covered in plain, easy-to-understand English.

We believe our members deserve to make informed decisions. That's why 1xbed is committed to full transparency. If you can't find the answer you're looking for here, our support team is always ready to help.

This FAQ page is updated regularly. Any new features or policy changes will be reflected here as well.

Responsible Gaming

1xbed is deeply committed to responsible gaming. Our platform offers free tools including deposit limits, session time controls, and self-exclusion — so your gaming always stays in the realm of entertainment. Learn more about responsible gambling.

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📊 Platform Information
Minimum Deposit৳100
Welcome Bonus100%
Withdrawal Time1–4 hours
Support24/7
Live Games30+

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